Director of Customer Support

Greater Chicagoland Area


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Type: Permanent

Experience: Director Management (Director/Head of Organization)

Education: Bachelor's Degree

Category: Engineering

Industry: Manufacturing & Dist / Other

Salary: $110,000-$120,000

Reference ID: 621

Date Posted: 08/31/2022

Shortcut: http://m-works-search.jobs.mrinetwork.com/IgdPRH


Position: Director of Customer Support, Engineered-To-Order Equipment

Location: Suburban Chicago, IL

Position: #621

Take your field and customer service leadership career to a new level with a leading privately-held manufacturer of engineered-to-order equipment used in a wide range of industrial applications.

Our client seeks a Director of Customer Support in a new role at their suburban Chicago headquarters location to lead customer support and field service initiatives in a multi-site, multi-team setting as part of the executive leadership team.

If you have a field service leadership background and drive to lead change initiatives in an established organization that is growing, I'd love to connect to discuss how this customer service leadership opportunity could elevate your career to a new level.

Client Overview

  • A growing and profitable privately held organization that specializes in the design, manufacturing and servicing engineered-to-order equipment used in a wide variety of industrial applications
  • For more than 100 years, our client has built a reputation for engineering quality and for providing a range of innovative features in custom process equipment
  • Based in suburban Chicago with multiple locations servicing global clients with an installed base of thousands of units worldwide
Position Overview
  • Responsible for planning, coordination, and management of the company's technical support and field service functions
  • On an ongoing basis, drive enhancements in the company's execution of customer support and field service functions
  • Develop and implement a technical support and field service business plan
  • Manage field service team and technical support to provide optimum customer service
  • Coordinate with customers and sales to provide prompt start-up, repair, inspection and warranty services
  • Develop and implement quality assurance training programs for employees
Candidate Requirements
  • Bachelor of Science degree in Engineering
  • At least 10 years field service or technical support experience ideally within an engineered-to-order setting
  • Previous supervisory experience and management of field service teams
  • Familiarity with ASME pressure vessel codes and standards is a plus
  • Good interpersonal skills with the ability to communicate ideas in a coherent and comprehensive manner
  • Strong verbal and written communication skills
  • Must be legally authorized to work in the United States for any employer without restrictions
Be assured that resumes will be kept strictly confidential until we speak about a specific opportunity and agree to send it to a client of ours. If your experience matches our client's requirements, we will contact you immediately.

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